Privacy Policy
1. Introduction
At Favorite Place Restaurant (“we,” “us,” or “our”), accessible via favoriteplacerestaurant.com, we are committed to respecting and protecting the privacy of individuals who interact with our website and services. We recognize the importance of safeguarding your personal data and are dedicated to maintaining the highest standards of data protection and privacy compliance in accordance with applicable international laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope and Role as Data Controller
This Privacy Policy applies to all information collected through our website, favoriteplacerestaurant.com, and any affiliated services or interactions. For purposes of GDPR, Favorite Place Restaurant acts as the “Data Controller” with respect to any personal data you provide to us. This means we determine the purposes and means of processing your personal data.
3. Categories of Data Processed
We may collect, use, and store the following categories of personal data about you:
– Usage Data: Including information about how you interact with our website such as your IP address, browser type and version, time zone setting, pages viewed, date and time of visits, referring URLs, and other technical activities tied to your session.
– Account Data: Information you provide when creating an account or placing an order, such as your full name, billing and delivery address, email address, and phone number.
– Profile Data: Includes your preferences, purchase history, dining behavior, special requests, and responses to surveys and feedback.
– Communication Data: Records of any inquiries, customer support tickets, email correspondences, or other communications with us.
– Technical Data: Device information such as operating system, screen resolution, language preferences, and system configurations.
– Transaction Data: Includes payment information, order details, billing history, discount usage, and delivery records.
– Preference Data: Information regarding your marketing preferences, food interests, dietary restrictions, and responses to promotional campaigns.
4. Legal Bases for Processing
We rely on the following lawful bases for processing your personal data:
– Consent: Where you have given us explicit permission to process personal data for specific purposes, such as signing up for our newsletter or accepting cookies.
– Contractual Necessity: When processing is required to fulfill a contract with you—for example, completing your online order or delivering services.
– Legitimate Interest: When it is in our legitimate business interests to process your data, provided that such interests are not overridden by your rights.
– Legal Obligation: When we are bound by statutory or regulatory requirements.
5. Your Rights
Subject to applicable data protection laws, you may exercise the following rights with respect to your personal data:
– Right of Access: To request access to the personal data we hold about you.
– Right of Rectification: To request that we correct or update inaccurate or incomplete data.
– Right of Erasure: To request deletion of your personal data, subject to legal or contractual retention obligations.
– Right to Restrict Processing: To request the limitation of the processing of your data in specific circumstances.
– Right to Data Portability: To receive your data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
– Right to Object: To object to the processing of your personal data where we are relying on legitimate interests.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We employ commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to, secure socket layer (SSL) encryption, access control mechanisms, secure hosting, periodic data backups, system monitoring, and regular staff training on data protection protocols.
7. International Transfers
Data collected from users may be stored and processed in countries outside your jurisdiction. Where personal data is transferred outside the European Economic Area (EEA) or other jurisdictions with equivalent data protections, we ensure that such transfers are carried out in accordance with valid legal safeguards, including Standard Contractual Clauses as approved by the European Commission.
8. Data Retention
We retain personal data only for as long as is necessary for the purposes outlined in this policy or as required by law. Retention periods vary based on the nature of the data:
– Usage Data: Retained for up to 12 months for analytics and security purposes.
– Account Data: Retained while the account remains active and for up to 6 years thereafter for tax and legal obligations.
– Profile and Preference Data: Retained until your account is deleted or until you withdraw consent.
– Communication Data: Retained for 3 years following last contact.
– Transaction Data: Retained for up to 7 years to fulfil accounting and legal obligations.
All retained data is subject to strict access control and secure disposal procedures.
9. Cookie Policy
We use cookies and similar tracking technologies to enhance the functionality, performance, and user experience of favoriteplacerestaurant.com. These include:
– Essential Cookies: Necessary for the operation of the website and services.
– Functional Cookies: Enable enhanced features, such as remembering preferences and settings.
– Analytics Cookies: Help us understand usage patterns and improve site content.
– Performance Cookies: Monitor functionality to maintain and optimize service delivery.
10. Cookie Management and Compliance
Upon visiting our website, you are presented with a Cookie Consent Banner allowing you to accept, reject, or customize your cookie preferences in compliance with GDPR and CCPA requirements. You may also change your cookie settings at any time through your browser settings or by revisiting the cookie consent options provided on our platform.
11. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If we become aware that data has been provided by a child without parental or guardian consent, we will take steps to delete such information promptly. If you believe we have inadvertently collected data from a minor, please contact us at [email protected].
12. Policy Updates
We reserve the right to modify, update, or revise this Privacy Policy at our discretion. Material changes will be communicated via prominent notices on favoriteplacerestaurant.com. Continued use of our website and services signifies your acknowledgement and acceptance of these changes.
13. Contact Us
For questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:
Email: [email protected]
We value your trust and are committed to ensuring that your privacy is safeguarded at all times. If you have any concerns regarding your data, your rights, or how we handle your information, we encourage you to reach out using the details above.